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Services
In addition to offering top class practice management and automation software to suit your needs, we also pride ourselves on providing industry leading customer service and support.
Client Fulfilment Program (CFP)
CFP allows you to keep up to date with the latest developments in your practice management investment. CFP is an economical subscription service payable by monthly Direct Debit. The service provides cost effective benefits such as software updates for all licensed software, on-going research and development in a rapidly changing environment and access to the special client section of the Open Practice website, www.openpractice.com.au with admission to a variety of on-line resources including software downloads and commonly asked questions.
Long Support Hours
Open Practice clients receive the highest level service standards within the legal industry. We provide personalized Help Desk support via our National Client Centre in addition to providing professional consulting advice in our product range. Our team works side by side with you to provide the best possible client service for your individual requirements.
Service Orientated
Open Practice offers long support hours and a variety of support options for our clients enabling us to help our clients as long and as often as required. The National Client Care Centre operates from 7am to 7pm AEST, Monday through Friday. Weekend support can be organized by prior arrangement under standard consulting rates. Clients may log support queries online through the CFP area, by calling 1300 366 002 or email.
Compliant Information
For every law firm operating a trust account, it is imperative to maintain the account in accordance with Law Society regulations. Open Practice offers compliant trust and tax practice management software for all Australian states. We always ensure clients have the means to practice efficiently and effectively with all the requirements of the Legal Profession Act 2004 and Legal Profession Regulation 2005.
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