Products
To meet client expectations in an ever-demanding market place, new ways to build and enhance relationships must be found. Open Practice Extranet (formerly Consero) provides the solution. It is a collaborative work environment.
It provides professionals and their clients with an on-line forum for sharing knowledge, making decisions and communicating effectively. It is about transparency and agreed outcomes. It is about a willingness to involve clients in the process of doing their work. This requires real time access to relevant information when the client needs it!
The Internet has added a new dimension to how business can be done. More information is available and easier to access than ever before. This is setting new expectations in the minds of clients. They want information about their matters to be as accessible and as timely as all the other information instantly available to them over the Internet. Service expectations have changed. Transparency is demanded.
Good relationships are the keystone of a good legal practice. Open Practice Extranet creates a collaborative Internet based working environment where lawyers and clients can share information, set workflows and jointly determine matter outcomes. Clients have expressed the view that they wish to track matters like a Fedex parcel. Transparency of information and joint decision making allows you to create a completely new type of relationship with your clients - one where there is a joint commitment to the success of each matter.
Open Practice Extranet is a collaborative browser based working environment in which you and your clients share information and monitor and control matter progress. You develop an intimate electronic working environment. The intuitive browser interface enables you and your client to use Open Practice Extranet with minimal additional training. As there are no additional software requirements for your clients, it is easy and economical for them to get access. Using the Internet, there is total transportability. Wherever the client is, provided there is Internet access, your information is accessible and collaboration can continue.
Collaboration may include: -
- Issuing instructions for new matters
- Performing routine enquiries of matter progress
- Reviewing workflows
- Providing ongoing instructions
The standard browser interface eliminates the need for you to have any technical knowledge. No special software is needed. The frustrations of previous technologies can now be avoided.
Use of Open Practice Extranet is granted under the Open Practice Client Fulfilment Program (CFP). CFP is an economical subscription service payable annually in advance and is only payable as long as the software is required. Your Open Practice Service Professional will provide details for your needs.
Open Practice uses the proprietary Momentum™ consulting methodology to ensure effective delivery. A Momentum Project for your practice may include: -
- Performing a needs analysis in collaboration with you and your client
- Creating a design specification
- Customising the view of the information and environment to be shared
- Personalising the "look and feel"
- Deciding on and setting confidentiality and security parameters
- Project managing the process from commencement through completion.
Qualified Open Practice professionals are available to assist you every step of the way.
Access to information is controlled through a multi-leveled set of password controls. You should review your particular technical security requirements with your system integrator and ISP.
System Requirements vary depending on you and your client's requirements. For technical information relating to Open Practice Extranet please discuss with your Open Practice Service Professional.